Frequently Asked Questions
Everything you need to know about our premium food delivery service.
How do you ensure the freshness of your products during shipping?
We use specialized temperature-controlled packaging and eco-friendly insulation to ensure every item arrives at your doorstep at the peak of freshness.
Where does Metric source its ingredients?
We partner exclusively with certified organic farms and local sustainable producers to provide the highest quality, nutrient-dense food available.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Do you offer subscription plans for regular deliveries?
Yes, Metric offers flexible weekly and monthly subscription plans that allow you to save 15% on every order while ensuring your pantry is always stocked.
How can I track my delivery status?
Once your order is dispatched, you will receive a tracking link via email and SMS providing real-time updates on your delivery's expected arrival time.
Are your packaging materials recyclable?
Absolutely. At Metric, we are committed to sustainability. Our boxes, liners, and cooling packs are 100% recyclable or compostable.