Returns & Exchanges

At Metric, we prioritize your health and satisfaction by offering a hassle-free return policy for any unopened or damaged food items within 30 days of delivery. Due to the perishable nature of our products, we ensure a swift resolution to maintain the highest quality standards for your kitchen.

Return Process

• 1.
  Check Eligibility

  Verify that your items are unopened, in their original packaging, and within the 30-day return window from the date of purchase.

• 2.
  Submit a Request

  Contact our support team with your order number and a photo of the product if it arrived damaged or incorrect.

• 3.
  Prepare the Package

  Securely pack the items using the original shipping materials and attach the prepaid return label provided by our team.

• 4.
  Receive Your Refund

  Once our quality control team inspects the return, we will issue a full refund to your original payment method within 5-7 business days.